Frequently Asked Questions
How do I find my size?
Check our size chart on each product page. If you're between sizes, we recommend sizing up for a more comfortable fit.
What are your products made of?
Materials vary by style — lace, satin, and mesh are used across the collection. Full material details are listed on each product page.
How should I care for my items?
Hand wash in cold water and air dry for best results. Avoid bleach and high heat.
When will my order ship?
Orders are processed within 1–3 business days. We ship worldwide — minimum order is $50. Free standard shipping on orders over $70 (Europe & North America). Express options are available at checkout.
Do you offer free shipping?
Yes! Here are our free shipping conditions:
- Europe & North America (Standard): Free on orders over $70
- Europe (Express): Free on orders over $200
- North America (Standard Express): Free on orders over $200
- North America (Express): Free on orders over $500
All orders must meet a minimum of $50 to qualify for checkout.
Can I return an item?
Due to hygiene standards, opened intimate apparel is final sale. See our Refund Policy for full details.
How do I contact customer support?
Email us at yelemon0211@iCloud.com or use the Contact page — we typically respond within 24–48 hours.